Delete Your Account

InstaCode Dispatch, a service of Merit Software Holdings, LLC
Last updated: October 12, 2026

1. Delete your account in the App

You can delete your account yourself, without contacting us:

• iOS: open Settings (under More if it isn't on your tab bar) and tap Delete account at the bottom.
• Android: tap More, then Settings, and tap Delete account at the bottom.

The App asks you to confirm before anything is deleted. If you are the only owner of a business, it also asks you to confirm closing that business (see Section 3).

2. Ask us by email

If you can't use the App, email help@instacodedispatch.com with the subject line "Account Deletion Request". Send it from the email address on your account, or tell us that address. We may take reasonable steps to confirm your identity before we act on the request.

3. What happens, by role

Because the App is used by teams working on shared business records, what happens depends on your role:

• If you are a technician, dispatcher, or other staff member — deleting your account removes your access. Your membership on the business is ended, but the business's jobs, invoices, and records are left completely untouched.
• If you are the sole owner of a business — an active business needs someone who can manage billing, staff, and settings, so we can't delete your account while you're its only owner. When you request deletion, the App will ask you to confirm closing the business as part of the same step. If you confirm, the business is marked inactive, every staff member's access is ended, and your account deletion then proceeds. There is currently no in-app way to hand ownership to a teammate first — that has to happen before deletion today.
• If you belong to more than one business — each business is handled independently: businesses you own must be closed (as above) as part of deleting your account; businesses where you're staff are simply left, unaffected.

4. What is deleted

• Your name and phone number are cleared from your account.
• Your email address is replaced with a random, non-identifying placeholder.
• Your account is deactivated, so it can no longer sign in or be used.
• Your memberships in the businesses you belong to are ended.
• After the deletion, the App signs you out and wipes its encrypted on-device cache and that cache's encryption key from the phone you deleted from.

We redact your account rather than erasing the row outright. Other records — jobs you were assigned, invoices you created, audit log entries — need to keep pointing to a valid (now anonymized) account instead of becoming orphaned.

5. What is kept

• Financial records tied to a business — invoices, payments, and refunds — are never deleted or altered by an account deletion. They exist to support tax, accounting, and legal recordkeeping obligations, including for a business that has since been closed.
• Compliance audit-log entries tied to a business are kept for the same reasons.
• A business's jobs and records stay with that business. Closing a business does not delete or alter its jobs, invoices, payments, or audit trail — it only ends staff access to it.

We do not create, modify, or delete any invoice, payment, or refund as part of an account deletion.

6. How long we keep retained records

7. More information

Our App Privacy Policy describes what the App collects and how we use it, including account deletion (Section 8) and your access and deletion choices (Section 9).

InstaCode Dispatch, a service of Merit Software Holdings, LLC
Email: help@instacodedispatch.com