SMS Opt-In Process
This page documents exactly how a consumer opts in to text messages from the InstaCode Dispatch platform, what consent we record, and how a consumer opts out. Throughout this page, "ABC Locksmith" stands for the registered brand name of the participating locksmith business the consumer is contacting.
1. Program Summary
The InstaCode Dispatch booking and appointment text message program sends transactional service messages on behalf of participating locksmith businesses in Illinois and Wisconsin — a secure booking link, appointment confirmations and updates, and a secure payment link related to the consumer's own locksmith service request.
These are service messages the consumer asked for, not marketing messages. We send no promotional or marketing texts. Consent to receive text messages is never a condition of purchase or of receiving service.
2. Opt-In Method 1 — Verbal Consent on the Phone Call
When a consumer calls a participating locksmith, the call may be answered by our automated AI assistant. Before any text message is sent, the assistant asks the caller for permission using language equivalent to the following script:
"I can text you a secure booking link to review your appointment and an estimated price. The price is an estimate only — your locksmith sets the final price in person. Is it okay to send a text to this number? Standard message and data rates may apply, and you can reply STOP anytime to opt out."
A text message is sent only after the caller clearly and affirmatively says yes. If the caller declines or gives no clear answer, no text is sent. The caller's "yes" is the express consent of record and is logged as a structured consent event (see Section 4) — independent of any call recording or transcript.
3. Opt-In Method 2 — Website Checkbox on the Booking Page
Consumers who reach the booking page without having given verbal consent on a call can opt in there. The booking page presents a discrete, unbundled SMS-consent checkbox that is:
- Unchecked by default — never pre-checked;
- Separate from the booking action — it is not bundled into "by booking you agree" language;
- Optional — a consumer can complete the booking and receive service with the box unchecked. Leaving it unchecked only means they will not receive texts.
Representative checkbox wording, which sits immediately next to the checkbox:
☐ Text me appointment updates. I agree to receive appointment-related text messages from ABC Locksmith at the mobile number I provided. This is optional and is not required to book or receive service. Message frequency varies (typically 1–3 msgs per visit). Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms.
Texts are sent only if the consumer affirmatively checks this box (or gave a verbal "yes" on the call per Section 2).
4. Proof of Consent — What We Record
For every opt-in, we log a structured consent record containing:
- the consumer's phone number;
- the date and time of consent;
- the exact version of the consent prompt presented (verbal script or checkbox label);
- the consent source — verbal consent on the call, or the web checkbox;
- the associated call ID or booking ID.
The consent record does not depend on a call recording or transcript existing. Consent records are retained in accordance with our Privacy Policy and are available to carriers and regulators on request.
5. Sample Messages
Representative texts a consumer who has opted in may receive:
"ABC Locksmith via InstaCode Dispatch: Here's your secure booking link to review your locksmith appointment & estimated price: (secure link). The price shown is a non-binding estimate; your locksmith sets the final price in person. You agreed to this text on your call. Msgs are appointment-related (1–3 msgs/visit). Msg & data rates may apply. Reply HELP for help, STOP to opt out."
"ABC Locksmith via InstaCode Dispatch: Your locksmith appointment is confirmed for today at 2:30 PM. Msg & data rates may apply. Reply STOP to opt out, HELP for help."
6. Message Frequency
Message frequency varies — typically 1–3 messages per service visit. Message and data rates may apply.
7. Opt-Out & Help
A consumer can reply STOP to cancel at any time. One final confirmation message is sent acknowledging the opt-out, and no further texts are sent to that number unless the consumer opts in again. Opt-outs are honored immediately and permanently. STOP confirmation reply:
"ABC Locksmith: You're unsubscribed and will get no more texts from us. Reply HELP for help. For service, call (312) 555-0100."
A consumer can reply HELP at any time for assistance, or contact us at help@instacodedispatch.com. HELP reply:
"ABC Locksmith appointment & booking texts. Msg & data rates may apply. Reply STOP to unsubscribe. Help: (312) 555-0100 or help@instacodedispatch.com."
(Phone numbers shown are representative; each reply identifies the participating business and gives that business's real contact details.)
8. Your Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. SMS opt-in data and consent are shared only with vendors necessary to deliver the messages to the consumer (for example, our SMS provider, Twilio).
9. Related Policies
See our Privacy Policy for how we collect, use, and protect information, and our Terms & Conditions for the terms that govern use of the service.
10. Contact Us
InstaCode Dispatch, a service of WH Software Holdings LLC
Email: help@instacodedispatch.com