SMS Opt-In Process
This page documents exactly how a consumer opts in to text messages from the InstaCode Dispatch platform, what consent we record, and how a consumer opts out. Throughout this page, "the locksmith business you contacted" stands for the registered brand name of the participating locksmith business the consumer is contacting. A participating locksmith business may also have its own opt-in page, published at an address of the form https://app.instacodedispatch.com, which shows its opt-in process under that business's own name.
1. Program Summary
The InstaCode Dispatch booking and appointment text message program sends transactional service messages on behalf of participating locksmith businesses — a secure booking link, appointment confirmations and updates, and a secure payment link related to the consumer's own locksmith service request.
These are service messages about the consumer's own request, not marketing messages. We send no promotional or marketing texts. Consent to receive text messages is not a condition of purchase.
2. Opt-In Method 1 — Notice on the Phone Call
When a consumer calls a participating locksmith, the call may be answered by our automated AI assistant. While booking the job, the assistant is instructed to tell the caller, in its own words, that the business will text them about their service (the booking confirmation, updates, and a secure payment link), that message and data rates may apply, and that they can reply STOP at any time to opt out. A typical phrasing:
"I'll text you about your service — the confirmation, updates, and that secure link; message and data rates may apply, and you can reply STOP anytime to opt out."
Texts normally go to the number the caller is calling from, or to another number the caller gives on the call. When the booking is made, a structured consent record is logged for that number (Section 4), independent of any call recording or transcript.
3. Opt-In Method 2 — Jobs Entered by the Business's Staff
When the locksmith business's staff enter a job for a consumer, texts about that job go to the mobile number the consumer provided to the business for updates about the service they requested. Staff can record in the job that they read the consumer the disclosure in Section 2; when they do, the consent record says so.
4. Proof of Consent — What We Record
A consent record contains:
- the consumer's phone number;
- the date and time of consent;
- the disclosure version the record cites, or that no disclosure was recorded;
- the consent source: a call answered by the AI assistant, a job entered by the business's staff, or a START reply;
- the call ID, when consent was given on a call.
The consent record does not depend on a call recording or transcript existing. Consent records are retained in accordance with our Privacy Policy and are available to carriers and regulators on request.
5. Sample Messages
Texts a consumer may receive, exactly as sent (the link code is an example):
"the locksmith business you contacted: your booking is started. Add a few details & hold your spot here: https://app.instacodedispatch.com/p/7KQ2XM Reply STOP to opt out."
"the locksmith business you contacted: your technician is on the way. Track arrival & ETA: https://app.instacodedispatch.com/track/7KQ2XM Reply STOP to opt out."
6. Message Frequency
Message frequency varies — typically 1–3 messages per service visit. Message and data rates may apply.
7. Opt-Out & Help
A consumer can reply STOP to cancel at any time. One confirmation that the number is unsubscribed is sent by our SMS carrier, and no further texts are sent to that number unless the consumer opts in again (for example by replying START, which our SMS carrier also confirms). Opt-outs are honored immediately.
A consumer can reply HELP at any time for assistance. On a participating business's own number, the HELP reply is:
"the locksmith business you contacted: Help with your locksmith service: call (312) 555-0100. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out."
(The phone number shown is representative; each reply names the participating business and gives its real phone number.)
On the shared InstaCode Dispatch number, the HELP reply is:
"InstaCode Dispatch: Reply STOP to unsubscribe. Msg&data rates may apply. Contact your service provider for assistance."
8. Your Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. SMS opt-in data and consent are shared only with vendors necessary to deliver the messages to the consumer (for example, our SMS provider, Twilio).
9. Related Policies
See our Privacy Policy for how we collect, use, and protect information, and our Terms & Conditions for the terms that govern use of the service.
10. Contact Us
InstaCode Dispatch, a service of Merit Software Holdings, LLC
Email: help@instacodedispatch.com